Frequently Asked Question
How does TALY work?
It's really simple, create an account and start browsing a broad range of brands that offer SUBSCRIPTIONS to be purchased on a subscription basis. You will receive this product weekly/monthly/bi-monthly depending on your preference.
Can I send a subscription as a gift?
At the moment you can only send home-delivery subscriptions as a gift by changing the recipients address, however, we are currently working on our gifting section and will keep you updated on development!
How do I edit my subscriptions?
You can edit your subscription by simply clicking into the subscription in your account and make amendments to the frequency or package that you are subscribing to.
Can I pause my subscription?
At the moment there is no way to pause your subscription you simply just have to unsubscribe, we do hope that you will re-subscribe in the near future.
How do I cancel my subscription?
We will be sad to see you go, however, it is as easy as just a click. Our platform is hassle free and you can cancel anytime.
How often / when will I be billed for my subscription?
If you order a monthly subscription you will be billed for your purchase when you first place the order and then again 30 days after. If you order a weekly subscription you will be billed the day of purchase and then again 7 days later.
Who do I contact about delivery queries?
We are an independent company and are not involved with the delivery companies chosen by the retailer in question. Please contact us on our customer support (email@example.com) regarding your delivery, we will pass this also on to the retailer you have subscribed to about your delivery queries.
I have a suggestion for subscription offerings, who do I send my suggestion to?
Sounds great, please send us all recommendations to the firstname.lastname@example.org email and we will strongly consider your recommendation.
I would like to partner with TALY, who do I contact?
Great! We'd love to work with you. Just send us an email to email@example.com with a brief description of your products, some info about your business and we will be in touch with you as soon as possible.
My question was not answered here, what do I do next?
No problem! You can contact us by email on firstname.lastname@example.org. We will get back to you as quickly as possible.